The Most Innovative Wand and Tool Family in the Industry is Growing

Evolution Wand SeriesBetter Cleaning, Faster Drying, Reduced Fatigue

About the Evolution Wand Technology

HydraMaster took wand and tool design to the next level with the development of the technology with the Evolution Wand Series. Using a copolymer process to rotationally mold cleaning wands has resulted in tools that are lighter, more durable, and outperform traditional stainless steel wands and tools. Through scientific testing, the Evolution Wand series was developed to smooth airflow and boost water recovery Laminar-vs-turbulent-flowperformance through laminar airflow design. Side by side comparative testing of the 1.5” Evolution Wand against many of the other types of wands available resulted in ½ of the residual moisture per square foot, and has shown unmatched performance versus any other type of wand.

The rotationally molded wand heads and aircraft aluminum tubes make the Evolution Wand Series nearly half the weight as comparable stainless steel wands and tools. Evolution wands and tools are custom fitted with a Delrin® acetyl glide with a glide holder that is molded or mounted to the wand or tool head for an airtight fit. Many aftermarket Teflon glides used on traditional wands are designed to fit a wide variety of tools and often don’t fit well and slip and slide off. The Delrin® glides are especially matched to the glide holder on each Evolution Wand giving it an airtight seal and making it easily replaceable.

Now the full line of Evolution Wands and tools provide the professional cleaner and restorer  with a wide range of problem solving and quick drying options whether using a truckmount or portable extractor, doing water damage and flood extraction, cleaning hard surface floors, or taking care of fine upholstery.

What new tools have been added to the family?

Evolution Stair Wand

The Evolution Stair Wand has a rotationally molded head, Delrin Glide, and is a wand Evo Stair 2 KO black glidedesigned to clean stairs and hard to reach places. It comes with a 10″ head and has a single jet. The Evolution Stair Wand is lighter and more durable than stainless steel stair wands and tools. Features of the new Evolution Stain Wand include:

  • Through scientific testing, the Evolution Stair Wand was designed to smooth airflow and boost water recovery performance. A rotationally molded head and aircraft aluminum tube make the Evolution Stair Wand lighter than most other stair wands or tools and more durable
  • Ergonomically angled wand tube for fatigue reduction
  • Laminar like airflow design improves airflow, increases extraction performance, and reduces drying time – leaves less residual moisture
  • Delrin glide is mounted to the rotationally molded head for airtight fit and no IMGP6795slippage
  • Brass check valve/stainless steel Inline filter with brass quick-connect prevents clogging and is easy to clean out
  • 10” head with single jet spray application

Evolution Glided Upholstery Tool

The Evolution Glided Upholstery Tools has a rotationally Molded Head with a Delrin® Glide. The 4″ head a single angled jet spray. This durable, rotationally molded tool is lighter than conventional steel upholstery tools, reducing hand and wrist fatigue inEvo upholstery tool 2 ko upholstery cleaning. The Evolution Upholstery Tool was designed to smooth airflow and boost water recovery performance as compared to the harsh angles of a steel tool. Best of all, the glided head moves across the upholstery fabric better and increases water recovery. Features of the Evolution Glided Upholstery Tool include:

  • The cleaning angle of the single jet shears across the fabric rather than directly down onto it greatly reducing your chances of over-wetting.
  • Rotationally molded to reduce weight and increase durability
  • Laminar like airflow design improves airflow, increases extraction performance,IMGP6807 and reduces drying time.
  • Ergonomically designed to reduce operator fatigue and ensure proper recovery when cleaning surfaces with unique geometry.
  • Delrin glide is mounted to the rotationally molded tool head for airtight fit and no slippage
  • Plastic glide is less likely to develop burrs than a steel tool head which could damage delicate upholstery fabrics. Also, glide can be replaced when worn

Want to meet the rest of the family?

1.5” Evolution Wand for Truckmounts or Portables

Rotationally Molded Delrin Glide Carpet Cleaning Wand (13” head, 2 jet)

HM_EVO-head ko

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  • Rotationally molded to reduce weight and increase durability
  • Laminar airflow design improves water recovery, increases extraction performance, and reduces drying time
  • Laboratory tested to leave less residual moisture in the carpet
  • Delrin glide holder is rotationally molded into the wand head for airtight fit and no slippage
  • Designed to be used with both truckmounts and portable extractors (all jet sizes included)

2.0” Truckmount Evolution Wand

Rotationally Molded Delrin Glide Carpet Cleaning Wand (16” head, 6 jet)

  • Rotationally molded to reduce weight (only 8.8#) and increase durability2 inch head jets
  • Laminar airflow design improves airflow, increases extraction performance, and reduces drying time
  • 2” diameter vacuum tube increases airflow for faster drying and fits perfectly to 2” vacuum hose without the need for reducing couplers that can limit performance
  • 6 stainless steel spray jets are strategically placed on the stainless steel spray bar for maximum coverage, and the wide 16” cleaning head increase productivity by 30% over 1.5” wand

Evolution Titanium 2” Wand

Rotationally Molded Head, Titanium Tube, Delrin Glide Carpet Cleaning Wand (16” head, 6 jet wand) – The lightest head and the lightest and most durable wand tube

  • Designed for maximum corrosion resistance, yet 2lbs. lighter than a 2” stainless EVO-2inch-Titaniumsteel wand
  • Flow control orifice keeps maximum control over flow and reduces clogging
  • Durable, yet lightweight
  • Titanium tube
  • Rotationally molded to reduce weight and increase durability
  • Laminar airflow design improves water recovery which increases extraction performance and reduces drying times

Evolution Flood Extraction Wand

Rotationally Molded Head, Delrin Glide Water Extraction Wand (16” head)

  • The Aluminum tube and Rotomold head make it extremely lightweight helping HM_EvolutionFloodWandreduce fatigue on the technician. The sealed Delrin® glides help push the wand across the carpet, and are tapered to keep a good seal on the fibers.
  • No other tool has made such a dramatic increase in soil and water recovery due to its laminar airflow design

For more information about the new tools or any tool in the Evolution Wand Series, click here and we will send you the very latest information

The Stakes Have Been Raised – Rotary Jet Extraction® Wands

IMGP6862The History of Rotary Jet Extraction® Wands

As truckmounts became the dominant way of cleaning carpet for the cleaning professional in the 1980’s, the evolution of cleaning wands had moved from the original drag wands to lighter weight “scrub” wands. Scrub wands became the most popular choice for cleaning carpet. But too often carpet cleaners would wear down as the day went on, and truthfully, their ability to use the scrub wand as an agitation and extraction tool waned as they became fatigued. In addition, when faced with large open areas of43 carpet to be cleaned, many cleaners figured there had to be an easier, faster, and more effective way to clean carpets than heavy weighted drag wands and lighter weight but arm busting scrub wands. That is when the concept of the rotary jet extractor® was developed by the engineers at HydraMaster.

The RX-20 Rotary jet extractor® was introduced to the industry 35 years ago by HydraMaster with three primary goals;  a higher level of cleaning DSC_2095performance in a carpet cleaning wand, faster drying,  and reducing fatigue for the cleaning technician. Since that time, over 25,000 RX20 Units have been sold. Through the years, several companies have introduced rotary wands. Ultimately they continue to seem to all compare themselves to the RX20. In fact though, the introduction of lighter, less durable rotary extractors has actually simply raised the awareness of the value of rotary extraction. Over the years, innovations by HydraMaster have been developed that help the RX20 clean faster, extract more water and reduce drying times even further

The RX20 Set the Standard. The New RX20 NextGen Rotary Jet Extractor Raises that Standard

So just how has the innovator and originator of Rotary Extraction raised the bar with the new RX20 NextGen? We listened to the input of professional cleaning and restoration contractors just like you.

RX20 Next Right Side KOThe RX20 NextGen is easier to handle and more comfortable to operate. An additional momentary switch on the controls sustains head rotation and allows the user to operate the unit with their left hand only. We’ve added an additional lower rear carry handle that makes the unit easier to load and unload and move up and down stairs. Best of all, we implemented a no slip handle locking mechanism that utilizes a  tee handle, spring pull, and latches with positive locks that set at 5-7 degree increments. This makes setting the RX20 NextGen to the right height for you easier than ever and reduces maintenance.

New, exclusive features on the RX20 NextGen extend your cleaning reach and optimize productivity. The on-board crevice tool with robust design and storage bracket increases your cleaning reach and allows for vacuuming or edges and corners. Another money making feature of this is that the clear tube on the tool allows for your customer to see the extracted water and soiling through the sight tube while you are cleaning their carpet or hard surface floor.

Operating the RX20 NextGen is easier than ever. We have made enhancements that makeRX20 Next Gen Back KO it even less fatiguing so you can continuously operate longer. The operator handle and been ergonomically re-designed for operator comfort. The handle angle is positioned for comfort and productivity.

Enhanced engineering designs on the RX20 NextGen reduce complexity and makes it easier to train new technicians to operate. Redesigned and enhanced label artwork and color graphics  provide detailed operation instructions right on the handle for the operator. New smooth wheels help prevent picking up debris during transport

Finally streamlined manufacturing practices have brought about a reduction in numberRX20 Next Left Side KO of parts, and more of the mechanisms are built into the cast and molded handle make the tool even more robust. The longevity, reliability, and durability of the RX20 were not compromised in this new design. It is designed and manufactured to last longer, clean deeper, and dry faster than all of the competition. It remains the most remarkable tool to restore soiled carpet, restore the nap, and groom the carpet pile. 35 years of accumulated knowledge in manufacturing resulted in improved processes and designs to reduce cost, and IMGP6862pass that savings on to you.

How does the RX20 NextGen Clean Faster and Better?

The RX20 NextGen Rotary Jet Extractor® continues to revolutionize the way professional cleaners and restorers deep clean carpets.  It cleans the carpet fiber from five different angles. With three spray jets matched with 5 vacuum slots that are independently suspended by a flexible spring arm, the RX20 NextGen makes over 650 cleaning passes per minute. This super agitation, combined New Shoes2with the unit’s weight cleans a carpet deeper, extracting soil and cleaning solution. The rotating head cleans all sides of the carpet fiber, fluffing up and restoring the pile. The cleaning head floats and glides across the carpet. The self-propelled RX20 NextGen glides over the carpet; the rotary action of the cleaning head does all the work. The RX20 NextGen sweeps back and forth with just a slight change of balance on the handle. The effort needed to use an RX20 NextGen is a fraction of that used scrubbing back and forthIMGP6904 with a wand. Best of all, the extraction recovery performance of the RX20 NextGen dries the carpet faster than ever. The results are astounding, especially on extremely soiled, matted carpet.

The RX20 NextGen delivers consistent results all day long and is not operator dependent. Using a rotary jet extractor often means you’ll be cleaning at the same quick pace at the end of the day as when you started; consistent effort that translates into consistent quality and happy customers. It is kind of like that famous battery bunny. It just keeps going and going and going. Customers will be impressed by the high-tech approach to cleaning that the RX20 NextGen provides, setting your cleaning company apart from those that use a conventional scrub or drag wand. Experience has shown this to be true as repeat customers often call specifically requesting the rotary extraction of an RX20 NextGen.

RX20 NextGen – A High Production Water Extraction Tool for Water Damage Restoration

Another often overlooked feature of the RX20 Next Gen is its ability to extract standing water, particularly on glue down commercial carpets. An independent water extraction test by a leading trade association demonstrated that heavier rotary extraction wands like the RX20 NextGen did a better job at extracting water from glue down carpets than many wands specifically designed for water extraction only. In fact, even on residential style carpet the RX20 outperformed many so called dedicated extraction wands at water recovery from a flooded carpet. Multiple passes of head across the carpet ensures a higher level of water extraction and faster drying. Finally, just like in cleaning, when using the RX20 NextGen for water extraction, it reduces fatigue, and keeps up maximum extraction even when the restoration technician is worn out.

The RX20 NextGen is Not Just a Carpet Extraction Tool – Low Moisture and Hard Surface Cleaning

The RX Pad and Bonnet Driver (Part No. 190-041-024) attachment allows the RX to quickly convert to drive carpet cleaning bonnet pads.

You can also do hard surface floor deep cleaning, stripping, or scrubbing on luxury vinyl tile, ceramic or porcelain tile, natural stone, and finished concrete with the right IMGP6898attachments:

  • RX Hard Floor Attachment – LD (Part No. 190-041-024)
    • Suitable for Light Duty (LD) scrubbing of vinyl, terrazzo, slate and marble surfaces. The brush on this attachment replaces red pads.
  • RX Hard Floor Attachment – MD (Part No. 190-041-025)
    • Suitable for Medium Duty (MD) to aggressive scrubbing and stripping of resilient floors, terrazzo, quarry tile and concrete floors. The brush on this attachment replaces brown and black pads and will outlast them more than 100 to 1.
  • RX Hard Floor Attachment – HD Part No. 190-041-025
    • Designed for Heavy Duty (HD) to most aggressive stripping and scrubbing of resilient floors, terrazzo, quarry tile and concrete floors. The brush on this attachment replaces high productivity pads.

The Stakes Have Been Raised

The RX20 NextGen has raised the stakes in rotary jet extraction wands. Fortunately, you are the beneficiary with features that make it easier than ever for you to use:

  • Easier to handle and more comfortable to operate.
  • Locking handle mechanism makes it easier to lock in at the right adjustment level IMGP6889for you
  • Extend your cleaning reach and optimize productivity with the on-board crevice tool
  • See through sight tube allows your customer to see the extracted water and soiling
  • Ergonomic redesign of the handle for operator comfort
  • Reduced complexity and on board instructions make it easier to train new technicians
  • And perhaps most importantly,  streamlined manufacturing processes without compromising performance, reliability, and durability that make the tool more affordable than ever.

For more information on the RX20 NextGen, follow this link and we will get you information right out!



HydraMaster Introduces New Smartphone/Tablet Technical Support App for Truckmounted Equipment.

This app will help HydraMaster equipment owners troubleshoot and answer some of the most common questions while operating or maintaining a HydraMaster Truckmount. It provides on-the-job immediate support 24/7/365, even when you are cleaning at night, on HM_MachineLineupweekends, and on holidays. It is a great resource for training new technicians. You can access diagrams, charts, videos, and more. It also provides the user with quick access to their local HydraMaster Distributor, HydraMaster headquarters Technical Support and includes a General Motors and Ford HYdraMaster Truckmount Support Appservice dealer locator for your van. It also provides direct links to HydraMaster’s vast series of equipment operations and training videos in our YouTube library that can provide even more information. There is even a direct link to the HydraMaster web site, where you can download an equipment manual for virtually every truckmount or portable that HydraMaster has ever manufactured.

The HydraMaster Support App is available on Apple and Android. You can install it on your phone or tablet and it is FREE! There are two easy ways to install.
1. You can follow this link:
2. Or you can also go directly to the Android or Apple app store and download it from the following search: HydraMaster Support App.

HydraMaster will be expanding the information on the app on a regular basis, and it contains helpful information for all of HydraMaster’s presently manufactured Direct Drive and slide-in truckmounts. HM_HassleFreeBadgePATHS

The HydraMaster Truckmount Troubleshooting App is just another important key in our on-going commitment to provide HydraMaster truckmount owners with a hassle free ownership experience – one more way; “We’ve Got Your Back”



Why HydraMaster is your best choice for Restoration Equipment…

HM-RestorationCollageHydraMaster Restoration equipment is based on a 45+ year track record of HydraMaster reliability, durability, and dependability. Everything we make has to be part of this reputation. The HydraMaster restoration product line is rooted in the reality of the restoration equipment income earning marketplace. The large majority of water damage HM5000-Singlerestoration jobs are billed to and paid for by insurance companies. Rather than focusing exclusively on industry focused technical standards, the HydraMaster product range seeks to find the right mix of drying performance with the level of income that the equipment can produce, and that insurance companies are willing to pay.

The restoration equipment market today seems to be dominated by two opposing forces. First are US Based companies who were the pioneers of establishing the restorative drying industry who work hard to make sure industry standards of care see the science of restoration in a way that fits their product performance. The other are foreign manufactured equipment focused seemingly on making airmovers, dehumidifiers, and air scrubbers as inexpensively as possible to try and wrestle market share from the pioneers. Performance and quality control take a back seat to flooding the marketplace (pardon the pun) with multiple varieties of the same equipment at an inexpensive price.

IMG_9920The quality, conscientious restoration contractor is caught in the middle. In truth, he/she can charge the insurance company the same nightly rental rate for an inexpensive, foreign made  1/3 HP airmover as they can the cream of the crop airmover from the pioneer company. What they don’t know about is quality of construction, safety considerations, warranty and technical support, and more when it comes to that less expensive piece of equipment.

The HydraMaster line of restoration equipment provides both domestically produced HM3000_Masked_0743and foreign made airmovers, air scrubbers, and dehumidifiers, ozone generators, and flood extractors. The equipment is manufactured to our exacting standards with quality control people and mechanisms in place whether the equipment is made in the United States or overseas. Here’s what you can count on when choosing HydraMaster Restoration equipment:

  • Uncompromising Performance – When it comes to CFM, gallons per Hour of water removed, or fail-safe electronics and certification that you need to safely and effectively operate in a wet environment, we take no short cuts. Low amp usage for daisy chain capability and reduced power usage, GFCI breakers and ETL Certification for safer operation, and rugged and reliable design and construction for longevity make our product line your best choice.
  • Hassle-Free Warranty Service – on the rare occasion something goes wrong HM_HassleFreeBadgePATHSoutside of regular maintenance, HydraMaster’s legendary technical support and hassle free warranty support kick in.
  • Phone Technical Support – Our HydraMaster Technical Support line puts you in touch with our highly trained, patient and reliable tech support team to talk you through your operations, maintenance and troubleshooting questions. They are available Monday through Friday from 7am – 5pm (PST)
  • Competitive Pricing – Our equipment is not the most expensive, and it is not the cheapest either. We demand a high level of performance, safety testing, and quality no matter what factory it is made in.

Would you like to know more about our restoration equipment? Click here



Why Portable Extractors are Gaining Increasing Popularity with Restoration Contractors

I was recently speaking with one of the top executives at one of the largest restoration OLYMPUS DIGITAL CAMERAfranchises in the world. He spoke eloquently of the fact that he was seeing a trend in many large restoration companies going back to high performance portable extraction equipment as a “replacement” for the truckmount in their restoration equipment arsenal. It wasn’t your typical argument over whose “dog is better and bigger in the fight” that so often dominate the discussion of what kind of equipment to use in our industry. It was really an intelligent conversation about what makes the most sense (and cents) from a logical business management standpoint.

So why is there a trend toward portable extractors with some large restoration contractors? It certainly is not because they can’t afford truckmounts. Many of these companies do multiple millions of dollars in revenue. It certainly is not because they don’t understand the full capabilities of truckmounts. Most of them have operated a variety of slide-in and direct drive truckmounts in the past. I think it is actually an evolution of sorts in the on-going development of restoration companies.

The advantage of having a strong and reliable heated portable extractor is invaluable. Undeniably one day, just about any restoration contractor will run into a restoration job at a multi-level facility – one where you they won’t have the ability to run hundreds of feet of hose from a truckmount to the area where the work is being done. In addition, there are many industrial, government, or commercial buildings where for security reasons they have a closed door policy. They don’t allow doors to be ajar for long periods of time. A strong, reliable portable extraction unit like the FloodKing may be exactlyflood-king-moving_HydraMaster what they need. But most restorers already have a portable for those types of jobs. Why are portables gaining a foothold as the primary carpet cleaning and water extraction machine in some companies?

It has to do with how they invest their money into their capital equipment. The big advantage that most restoration equipment has over any type of extractor (truckmount or portable) is that it creates revenue without the use of labor. In other words, it is taken onto the job site, set-up, plugged in, and it starts earning money. For an extraction machine to make money, there has to be someone “attached” to it (a technician), operating it and using it to extract water or clean carpeting or hard surface floors. Some restorers simply don’t have a lot of situations where they have a need for cleaning capability from an extractor. Their thought is – why would I invest $60 – $80K in a truckmount and van, if we only use it on a few jobs per week, and sometimes it sits for weeks at a time. If the large restoration company does not offer carpet cleaning services , and uses their equipment for extraction and restoration only, it simply makes better sense (and perhaps cents) to invest in a portable extractor rather than a truckmount. If the restoration company does a lot of extraction and job clean-up (carpet cleaning, hard surface cleaning, pressure washing, etc…, ), plus they still offer carpet cleaning services, then a truckmount almost always still represents the right decision.

So what is the right kind of portable for the restoration contractor? Restoration PEX500-blue-Rtcontractors who need extraction capability constantly and cleaning ability occasionally certainly want to invest in a portable with strong cleaning capability. That is what makes the PEX500 the portable of choice for those restorers. The PEX500 provides you with the extraction power of dual 3-stage pex-loadingBluevacuums with unrestricted airflow. When cleaning, the combination of the most powerful heater available in a portable and an adjustable solution pump up to 500psi gives you truckmount like cleaning capabilities. But it is the “easy” transport design of the PEX that makes t so ideal for restoration. Built in a “dolly-style” format, the PEX is the very easiest to load and unload from a vehicle high performance extractor built. Add to that it is the easiest to go up and down steps. This makes it the perfect choice for the restoration contractor taking it to a wide variety of homes and businesses. Many restoration contractors choose the HydraPort 400 High OLYMPUS DIGITAL CAMERAPerformance Extractor from HydraMaster. The HydraPort 400 gives you the cleaning power of adjustable pressure up to 400psi, and in inline heater. It does this in a very economical package that is perfect for the occasional cleaning job and for extraction. For extraction only capability, the FloodKing is the ideal restoration choice. The innovative design has increased the efficiency of the airflow by top mounting dual 3-stage vacuums, thus eliminating stand-pipes and bends into the tank. This significantly reduces restrictions in airflow and increases efficiency. Powerful yet efficient, the 3-stage vacuums only use 13 Amps of power with one cord which is ideal HM_FloodKingfor flooded sites where power may be limited. The FloodKing’s ergonomic and lightweight design makes it easy to handle by one person with little or no bending or stooping. Large rear wheels carry the FloodKing up and down stairs or nearly anywhere you need it to be, to complete the job with little effort or strain. To increase productivity, two (2) diaphragm bilge pumps automatically and continuously remove the waste water from the 9 gallon recovery tank through a standard 3/4″ garden hose at 10.5 GPM, thus eliminating the need to stop and empty the tank.

What is the right decision for your company? HydraMaster has a complete line of truckmounted and high performance heated portable extractors. Use our experience to help make sure you make the right investment for your company. Would you like more information? Let us know here.HM-PortablesCollage





Why are HydraMaster Direct Drive Truckmounts the Number #1 Choice for Restoration Contractors?

HydraMaster has long been the leader in the manufacture of Direct Drive Truckmounts.Ziggy 1 The HydraMaster CDS is the truckmount champion for restoration professionals. It has been the industry’s leading van-powered restoration cleaning systems for over two decades. Now, the restoration contractor has a choice with the HydraMaster CDS xDRIVE truckmount, mounted in a Ford Transit for even more room for all their restoration gear.

The question for you may be why? What makes a direct drive truckmount the perfect restoration choice?

  1. Reliability – You need your Truckmount to be reliable and dependable. The last thing you need is for your machine to go down in the middle of a large restoration job where downtime is already working against the home oCDS in 4 Wheel drive vanr business owner. HydraMaster Direct Drive truckmounts are designed and proven to be the most reliable truckmounts on the market.
  2. Ease of Training and Operation – Direct Drive Truckmounts are the easiest truckmount to operate so your training curve is greatly reduced and you can have newly hired technicians being productive in the field faster.
  3. Security and Noise Reduction. With the CDS or CDS xDRIVE, you can close the doors on your vehicle while running the equipment. You won’t be upsetting any neighbors and the police because when you close the doors of your van, you won’t be much louder than an idling van. Plus, with your vehicle totally locked up, you can operate securely knowing no one is pilfering around in your vehicle while your technicians are extracting water in a building
  4. More Room. Space is so important on a restoration work truck. You have to have IMG_9860retroom to haul all of your restoration gear. The more gear you can fit in your vehicle, the more you can put on the job. And that means revenue. With an extended GMC van you have 170 cubic feet of space for what every equipment you need for that restoration job.  With a mid or high roof Ford Transit you have even more room – plus you can stand up in the van! The CDS and CDS xDRIVE have the smallest footprints of any truckmounts in the industry and will leave you with the most room of any truckmount on the market.
  5. Versatility – Versatility in cleaning AND extraction – your truckmount is a beast when it comes to all of the cleaning challenges you may face on a restoration job: carpet & upholstery cleaning; hard surface floor cleaning; sidewalk, porch and entry way cleaning; water extraction; and pressure washing. Both the CDS and the CDS xDRIVE handle all of these challenges and more with no problems.
  6. Sanitization – You work so hard to sanitize surfaces that have been affected by water intrusion with disinfectants. Have you ever considered the incredibly important sanitizing effects of hot water from your truckmount? Indoor air quality tests performed on behalf of the EPA in the 1990’s showed a massive reduction in biological contamination in carpeting simply from being cleaned with a truckmount. Add to that fact the recent tests in 2014 that showed a reduction in allergens and mold spores in carpeting when cleaned with a truckmount. Maintaining consistently hot cleaning solution across a textile or hard surface improves the healthfulness of an already compromised indoor environment.
  7. Productivity – extracting or cleaning a hard or soft surface does require labor to do the job. A truckmount allows you to do it faster and better. A truckmount with maximum vacuum and heat that consistently runs at its highest level like the CDS or CDS xDRIVE makes you even more productive. Another often overlooked advantage is when you combine the extraction power of a HydraMaster Direct Drive Truckmount with the massive recovery capabilities of the RX20 Rotary Jet RX20Extractor. In fact, studies done of extraction tools, and their capabilities in standing water extraction demonstrated that the RX20 was the number one performing cleaning and extraction wand in its abilities to extract the most amount of water. Only a ride-on extraction only tool and a stationary sub-surface extraction tool extracted more water. The RX20 give you fantastic cleaning power, PLUS the ability to extract more water on a restoration job.
  8. Protects the Contents of Your Van from the Elements – Have you noticed that weather does not necessarily cooperate with you needing to extract water on a job site? Or clean up the mess? Rain, snow, wind, hail, sleet, and even extreme cold are not match for your CDS or CDS xDRIVE truckmount. Why? You can close up your van and operate with the doors closed. You don’t have to worry about the contents of your van getting wet, dirty, or being frozen. They are all snug and protected inside your warm running vehicle.

Nothing beats the performance of a Direct Drive truckmount from HydraMaster on a DSCF0098restoration job site. With the extraction performance you get from a Truckmount you will be able to extract all water possible, do it in a timely and efficient manner and be able to place your drying equipment faster and move onto the next job quicker.

Would you like more information about HydraMaster Direct Drive Truckmounts and how they can fit perfectly into your restoration work? Click here for more information.

Communicating with your customer before the residential cleaning job

Great! Now you have the job booked! So what should you communicate with the Technician with customercustomer prior to the visit? There are different names for it, and many different ways to communicate it (a printed sheet when you book the job, direct mail, email, in social media, on your website); but essentially you are asking them to take some steps prior to your visit to make things on the job site go easier and faster. Now easier and faster is certainly a benefit for you. But you need to think about what is in it for your customer. Before you give them a long “to-do” list, part of this communication needs to be about explaining why taking these steps is a benefit to them.

imagejpeg_1001The most important benefit to having them prepare the home for your visit needs to recognize that reducing the amount of time the total job – from set-up to cleaning to tear down to drying- is a big advantage to them. They want their home back to normal as fast as possible. Reducing the time the job takes reduces the inconvenience of not being able to use their home in a normal manner.

So what can you include in your precleaning communication? Feel free to copy paste and use any or all of these into your own communication. Comments to each listing are in italics.

We are so pleased that you have chosen our company to provide your carpet and/or hard surface floor cleaning services. Prior to our arrival, there are a few steps we would ask you to take so that the cleaning process goes as smoothly as possible. These steps will allow us to provide you with a faster and more efficient cleaning and reduce the amount of time it will take before you can return to fully enjoying the comfort of your home:

  • Any carpet that we will be cleaning should be thoroughly vacuumed prior to our arrival. Removing the dry soils before we apply any cleaning solution greatly improves the cleaning results. If you’re unable to vacuum before we arrive for whatever reason please let us know so that we can set aside time to vacuum the carpet. (This should be edited to match how your company operates. Even if you pre-vacuum on 100% of the area you are cleaning, it is still a good idea to suggest this to your customer)
  • Another helpful consideration is that we would ask you remove any knick-knacks, breakables, collectibles, vases, lamps, pictures, small end tables, and plants out of the areas we’ll be cleaning before we arrive, and secure other breakables as well.
  • Our truck mounted carpet cleaning machine produces a cleaning solution that reaches temperatures of 200-230 degrees. Please ensure that you, your children and/or pets are out of the area we are cleaning or clear of our hoses while we are working. We want everyone to be safe in your home while we are working. (If using a portable or a low moisture system, adjust this wording)
  • Remove any small furniture items or fragile items that you are able to move, such as dining room chairs, magazine racks, ottomans, etc. Please pin up (or use a clothes hanger to hang away from the floor) any full-length draperies or skirts on upholstered furniture that may be touching the carpet.
  • Please make sure that children’s toys are picked up and stored in an area off the carpet or floor we will be cleaning.
  • Please note that your electronics, pianos, china cabinets, sectional sofas, beds, entertainment centers, aquariums, and antique and fragile furniture cannot be moved by our technicians. If you would like the carpet or floors under these areas to be cleaned, you should make arrangements to move these items prior to our arrival. Alternatively, we can clean carpet underneath such items when sufficient room is available, or we can clean right up to the edge of these items. (This is another item you will want to adjust to your specific policies. It is also a good idea to check with your insurance agent on what you are and are not covered for)
  • During our pre-inspection or pre-cleaning walk-through, please advise us if you have any areas that require special attention, and spots or stains or pet “accidents” that you are especially concerned about. (If you use a Seal-a-door or other door covering device during cleaning, this would be a good place to add that you do that and why – security and keeping warm in or out)
  • Be aware of and plan for your outside door being ajar during the cleaning process. Put your pets in a safe, quiet place where our cleaning crew won’t disturb them. (If you use a Seal-a-door or other door covering device during cleaning, this would be a good place to add that you do that and why – security and keeping warm in or out)
  • If it is convenient for you, we would appreciate being able to park our van close to the door in your driveway or parking lot where our hoses will be entering. Please note: For safety reasons – we will NEVER park inside a garage or carport. Our cleaning equipment is powered by a gasoline motor and outside parking will ensure proper ventilation. (If you are not using a truckmount, then you would eliminate this item)
  • As a general rule, so long as it is safe for out technicians to operate, we will continue to clean during rain or snow. In the case of severe inclimate weather, we may ask you to reschedule for safety reasons. (Adjust this to the climate you work in)
  • We prefer to hook up our truckmounted equipment to your outside water faucet. Please clear the area so we can access your faucet safely and easily. In special circumstances, if required we can access a faucet in your home. (Again, use this one only if you are operating a truckmount)

After completing your checklist, you want to reassure your customer what a smart investment they are making in having booked your company to clean their carpet or hard surface floors. You also want to reiterate that if they have questions or concerns before, during, or after the job, how to communicate with you and to encourage them to communicate with you.

Consider something along the lines of:

We are looking forward to the privilege of working with you as a valued client in providing you with a cleaner, safer, and healthier home. Our state of the art equipment and processes, operated by our trained and certified cleaning technicians, will provide you with the cleanest clean. Our reputation as a superior company is not just built on how well we clean your carpets and floors, but also in how we provide a superior hassle-free customer service experience. Please feel free to contact us at any time with any questions or concerns.